Terms of Service

Last updated: June 2026

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the SikloAI platform, websites, APIs, and embeddable widget (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.

2. The Service

SikloAI lets you create AI assistants (“workspaces”) trained on knowledge you provide, embed them on your website, and run agent tools. The Service operates on a bring-your-own-key (“BYOK”) basis: you supply your own API key for a third-party AI provider (Anthropic), and the assistant uses that key. We store your key encrypted at rest and use it solely to operate your workspaces.

3. Accounts & security

You are responsible for the activity under your account and for keeping your password and API keys confidential. You must provide a valid email address and verify it where required. Notify us promptly of any unauthorized use. We may suspend accounts that appear compromised or that violate these Terms.

4. Acceptable use

You agree not to use the Service to: (a) break the law or infringe others’ rights; (b) upload content you don’t have the right to use; (c) generate or distribute malicious, deceptive, harassing, or unlawful content; (d) attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service; or (e) exceed plan limits or circumvent rate limits. You are responsible for the knowledge you add and the outputs your assistant produces.

5. Third-party AI providers

The Service relies on third-party AI providers that you connect via your own key. Your use of those providers is also governed by their terms and policies, and they — not SikloAI — process the prompts and content sent using your key. AI outputs may be inaccurate; you are responsible for reviewing outputs before relying on them.

6. Fees & billing

Paid plans are billed in advance on a recurring monthly basis ($39/month for the Workspace plan unless otherwise stated) through our payment processor. By subscribing, you authorize recurring charges until you cancel. Fees do not include any usage costs charged to you directly by your AI provider under your own key. See our Refund Policy.

7. Cancellation

You may cancel anytime from your billing settings. Cancellation stops future renewals; access continues until the end of the current billing period. Subscriptions are non-refundable as described in the Refund Policy.

8. Your content

You retain ownership of the documents, knowledge, and data you provide (“Customer Content”). You grant SikloAI a limited license to host, process, and transmit Customer Content solely to provide the Service. You are responsible for having the rights to that content and for complying with applicable privacy laws regarding any personal data it contains.

9. Availability & changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features, and may update these Terms; material changes will be posted here with an updated date. Continued use after changes constitutes acceptance.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. SikloAI does not warrant that AI outputs are accurate, complete, or suitable for any purpose.

11. Limitation of liability

To the maximum extent permitted by law, SikloAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the three months before the claim.

12. Indemnification

You agree to indemnify and hold SikloAI harmless from claims arising out of your Customer Content, your use of the Service, or your violation of these Terms or applicable law.

13. Termination

We may suspend or terminate your access for violation of these Terms or for risk to the Service or others. On termination, your right to use the Service ends; we may delete your data after a reasonable period.

14. Contact

Questions about these Terms? Email [email protected].